October 2019

Here you can find our US Rules, which are regularly updated and will be adapted to changes in the game and in our community. These rules will help you have a friendly and positive game experience in Shaiya. It is very important that each player respects these rules so we can have a healthy and pleasant community.

#1 – Rules of conduct & communication in Shaiya

# 1.1 – General

Players are not allowed to use any kind of offensive, harassing, threatening or vulgar language to any other member or group. This includes but is not limited to obscenity and racism as well. All character names and guild names are to follow these rules as well. Also prohibited is the in-game talk of promoting other games and or private servers and dual boxing.

1.2 – Behavior

You should treat other players with respect and be polite, you are not allowed to insult another player or harass them. Inappropriate behavior including provoking or harassment in any manner including private messages or all chats is forbidden, this also includes threats, extortion, and false accusations.

You are not allowed to instigate other players or encourage them to break the rules, these actions are prohibited.

Impersonation of other players including name imitations and imitating messages containing a player’s name is also prohibited.

# 1.3 – Insults are not welcome

Insults are not allowed in our game. This includes any kind of mobbing, defamation or stirring up feelings against someone. Self-censorship, like “You A**” or “$%&!” will not change anything. We wish players to have a proper tone when conversing with each other.

Insults against employees from Gamigo or Game Masters can and are punishable depending on the severity of nature. This can also result in a permanent loss of the account.

# 1.4 – In-game denunciations are undesirable

Denunciations are not allowed in our game and will be not tolerated. If you have a problem with any players/guilds then send an accurate ticket to the support team.

# 1.5 – In-game chat

Spam is to be avoided. Spam is defined as repeatedly writing the same message in the chat (in a short period of time). Because the chat channel “World Chat” is first and foremost a trade chat, longer conversations and discussions should be avoided. The chat is allowed to search for level groups, ask general questions and look for guilds, sometimes have small conversations as long as it is not spam.  If you want to chat with a player for a long time, that should be taken to pm.  

Accusations/denunciations should also be avoided on chats. Furthermore, writing everything in CAPS-LOCK is frowned upon.

Publishing internet links or hints about third-party providers/games which have nothing to do with Aeria Games are strictly forbidden.

It is also forbidden to mention or discuss cheats, hacks, private servers, exploits, bots or other illegal things.

There are no language criteria on chats, everyone is free to speak their own language as long as it not abusive, spam or not breaking the other game rules.

# 1.6 – Employees of Aeria Games / GM

It is forbidden to impersonate both employees of Aeria Games and Game Masters. Even if those are meant as a “joke”.

You can recognize employees of Aeria Games (Community Managers) in-game by their character names displayed in blue and Game Masters by their tag [GM] or [gm]. But a fraud attempt within the chat system is not always immediately recognizable. Do not think that just because a tag is displayed in the chat, e.g. [GM] in front of their name, they are actually a GM.

You can always find a list of current CM and GM on the wiki for your game. You can see the list here; https://shaiya-wiki.eu/en/who-is-who-current-list-of-pm-cm-gms/

Please note the following very important points.

An employee from Aeria Games or Game Masters will never in a chat:

●      ask for your account password or email

●      ask you to hand over items

●      threaten with account  restrictions

●      Discuss topics regarding tickets

●      Point out that he or she is an employee of Aeria Games

# 1.7 – Issues with Aeria Games employees or Gamemasters

If there are any complaints about individual employees of Aeria Games, Community Managers and/or their decisions, please write a ticket to the support team. When writing the ticket you should be objective and not use irony or sarcasm. Describe what happened as neutrally as possible.

# 2 – PVE Rules

# 2.1 – Kill Steal (KS)

Kill stealing can be considered harassment if it is repeated if another player is on a boss to complete a quest and identifies this to you it is considered polite to allow them to finish their quest. Harvesting a quest boss can be identified as an interruption of gameplay or harassment, which can be sanctioned. Selling or giving a plvl does not justify you to claim an area. One player or group can not claim an area.

● KS is the abbreviation for Kill Stealing. It refers to attacking a monster currently engaged by another player and stealing their EXP or loot.

Bosses are not categorized like normal monsters, they are usually there for “competition”. It is irrelevant who attacks or gets to the boss first.

● Quest Bosses that fall into this category:

Dark	Light
Knight Kargos	Asmo
Rapioru	Pharos
Astaroth	Ankylul

# 2.2 – Loot distribution in a raid

The loot system settings in a given raid are up to the raid lead. There is no overarching rule for this setting.

# 2.3 – Griefing (Disruption of other players through undesirable gameplay)

The GM or CM team reserves the right to intervene in case of Griefing applying the needed sanction upon their own criteria.

Examples of griefing:

“Aggroing” (baiting monsters into attacking other players so they die) or walking into other players’ boss encounters only to regenerate the boss’s life.

The above does not pertain to pvp bosses

The spam of fireworks is not allowed in places with a high player concentration. It should be avoided in areas with more users (e.g. Auction House, Apulune/Iris, PvP situations, etc.) for just lowering their FPS

Also falling into this category would be the use of Evolution to prevent a player from normal attacks

# 3 – PvP Rules
Please keep in mind that you can be killed when you enter a pvp zone. Protect your character to avoid losing items or the character itself!

PvP can happen wherever it is allowed.

Most of the dungeons on the PvP maps are available for both factions. Please, bear in mind that those are also battlefields and the PvP area rules are applicable.

A Game Master ( [tgm], [GM] ) who is in-game is always performing GM duties. It is forbidden to attack or kill a Game Master at any time on any map or zone. Exception is if there is a scheduled and posted PvP the GM event.

Strictly forbidden:
– stay/farm/kill in an area of the map Stable Erde when a higher level than the level restrictions is reached. This means, for example, that no level 80 may stay in the area level 60-65.
– use of the Oracle/Priest skill “Evolution” during PvP and boss fights
– disadvantage to your own faction
– Giving kills to the other faction repeatedly with a lower level character in a pvp map
– Entering the cities of Elysium (Pantanasa) and Custodia (Theodores) by the opposing faction
– Kill Stat Padding. This refers to the repeated killing of a character (usually, but not necessarily lvl 1) that does not defend itself, or using ones own character in the opposite faction to gain kills
– Walking the edges of a map or climbing somewhere where you can’t normally climb is prohibited. Attempting to do that action using cheat/hack, F12 / PrtScr
– Climbing Mountains of the maps D-Water, and Stable Erde (LINK TO SCREENS)
– By entering a PvP area the player understands and accepts all these rules.

# 4 – Cheating and abuse of bugs/glitches

Any kind of hacking, editing/modding the client, the packages or any similar situation is prohibited and subjected to permanent punishment. Finding a bug or glitch and using it to gain unfair advantages is strictly forbidden and has results.  This also includes the use of skill cuts etc.  Communicating the existence of any such exploitable bug or hack (bugs that grant the player unnatural or unintended benefits in-game) either directly or indirectly to any other player is also forbidden.

Please remember that if you want to report a player who’s exploiting bugs, you can report by sending a ticket Contact Us or Player Behaviour Report If you want to report the bug/glitch itself, please use the Bug Report Form

# 5 – Account Rules

# 5.1 – Account data and Account Sharing

All in-game items and accounts are the property of Aeria Games and only one person may use an account. Selling, sharing, trading or donating an account is strictly forbidden and against “Terms of Use” Terms of Use of Aeria Games GmbH  Assisting other players doing so or asking about account information is also prohibited.

You are liable for all activities conducted through your account. Such actions mentioned above are subjected to a permanent loss of your account.

# 5.2 – Multi-accounts

It is forbidden to log in two different accounts simultaneously as it is against the rules to

modify any part of the game client, server or any part of the game.

This means players are not allowed to use VMs/Sandboxes/Multi clients!

It is also forbidden to promote such actions or third party software and results in suspension of your account.

These forbidden actions include; running multiple clients on the same computer and power leveling yourself, having multiple characters in the same raid to gain drops/kills, playing both factions and repeatedly killing yourself over and over to gain rank (stat padding), partying yourself in a duo.

Also, you are no longer allowed to use a spy toon or have another opposite faction account logged in or present on any map your other account is except for trade purposes.

Please don’t forget that it is still forbidden to invite shop characters to groups.

Exceptions(Things a player is allowed to do): Running two accounts on two different computers and using it for trade/transfer purposes or having one character in a shop mode and another in pvp/farming.

# 5.3 – Stolen accounts

The vast majority of “stolen accounts” are caused by players forwarding their account data or not securing it properly. Sharing account information is against the rules and is the main cause of losing your account.

Do not forget: A CM or a GM will never ask you about your password or your account info.

They will never offer AP deals, free rewards, items, tags or such. Thus, do not click on the links which are offering free rewards or which ask you to verify your account.

For more information about account security: Account Safety Information

# 6 – Others

# 6.1 – General

Authority: In any dispute, an employee of Aeria Games has the last word. In extreme cases, we reserve the right to take any decision without providing a reason.

# 6.2 – Trade fraud

Aeria Games is not responsible for any transactions or trade activities between players. Every trade is made at the player’s own risk. To prevent scamming/fraud, do not trade with any player who you don’t trust.

Do not forget: There are some non-tradeable items or GM services in-game, so act accordingly.

Also, a GM is not responsible for assisting trades and can not be forced to get involved in transactions/trades.

In the event of a fraud/scamming issue, report by sending a ticket using Contact Us or Player Behaviour Report by supplying a link to the proof (a screenshot or a video uploaded to a hosting website). Keep in mind that the case will be investigated only if there is valid evidence. For proof to be legit it must be big enough to be readable, uncut, unedited, and the minimap with the clock should be included. It shouldn’t be forgotten that there is no item refund yet actions will be taken against the player who has done the fraud.

# 6.3 – Game Master Help

Apart from some exceptions in events, a GM won’t give any items, gold or buffs to players. They won’t help you with leveling or spawn monsters for you.  Forcing a GM to give any of those mentioned above is not tolerated.

# 6.4 – Inactivity

Characters that have not logged on for 6 months will be deleted from the database. After this period recovery is not possible.

Database purges will be announced in a timely manner!

# 6.5 – Purchase/sale of virtual items and links to sites offering such services.

You are encouraged not to exchange, ask for or give away accounts, nor to request gold, objects or groups in public channels to avoid the temporary or permanent suspension of the account. It is forbidden to use sites to sell gold and / or similar. Trade-in objects/gold for real money is prohibited. The purchase of items offered by Gold Sellers in the game and their websites is prohibited. Please keep in mind that gamigo group (Aeria games) will not intervene against fraud concerning the purchase, sale or exchange between players.

# 6.6 – Prepaid Cards

The purchase and sale of prepaid cards, AP cards or other real money payments are not permitted. Exchanges for any kind of value and exchanges of objects/services/ AP are prohibited. Please keep in mind that gamigo group (Aeria games) will not intervene against fraud concerning the purchase, sale or exchange of prepaid cards or similar.

# 6.7 – Tickets

If you need to add more information, a copy of your ticket goes to your email; please amend it through this venue, as sending multiple tickets will only hinder investigation and delay resolution to your issues. Multiple tickets about the same issue will be regarded as spam.

Please take care regarding spelling and provide an accurate description of your issue (be aware that it will be discussed only one issue pro ticket, if you have more issues please send for each issue a singular ticket).

Ticket content, be its own content or answers from the support staff, is not allowed to be transmitted to third parties. Ticket content will not be discussed on Discord or via PM with a GM or CM.

it is not allowed to provide false information to the CMs, to provide false informations can bring to a ban.

You can send a ticket using through this link: https://support.gamigo.com/index.php?/english

# 7 Actions

Here you can find a final list of possible actions in response to rules violations:

An account can be suspended with a temporary ban which may last from 24 hours up to a month, depending on the seriousness of the violation, as well as the account’s history (already had warnings, bans, etc.) or a permanent ban.

In the event of a stat-padding, the account will have a kill count reset and have the necessary punishment. For more information(Rule 3): Official Rules

Also failure to follow the rules or directions of Aeria Games staff including Game Masters, the account may result in a mute or removal from the game as a means of a sanction.

●      Do not hesitate to take screenshots or videos of players that are not acting according to the rules and report them.

●      The Community Managers have the right to act independently, according to their own judgment, to make sure that everyone is acting according to the rules and that no one is being disturbed.

●      Every player is obligated to read the rules and to act in accordance with them. Violations will be met with appropriate punishments.